Aviva extend payment deferral facility
To help their protection customers contend with the ongoing impact of the Coronavirus, we are continuing to offer our payment deferral facility and updating our eligibility criteria.
These changes are effective from today, Friday 30th October 2020.
Eligibility
• The payment deferral option is only available where the existing terms and conditions of the policy do not allow payments to be missed or deferred. Individual policy documents will confirm whether this applies to the policy.
• The policy must have started at least 6 months ago and there must be no more than 2 monthly payments outstanding.
• A premium deferral must not have already been taken on the policy.
Customers can apply for a payment deferral if their finances are negatively impacted because they, or someone in their household:
• has been made unemployed or are working fewer hours due to the Coronavirus, however they expect their household finances to recover by the end of the payment deferral period, when normal payments and repayments become due; or
• is self-employed and hasn’t been able to work or trade at normal levels due to the Coronavirus, but are now starting to work or trade again at normal levels, or will be shortly, and therefore they expect their household finances to recover by the end of the payment deferral period, when normal payments and repayments become due.
Customers can also apply if they are acting for a business which holds a policy with Aviva, where the business has been unable to trade due to the Coronavirus, but is now starting to trade again, or will do so shortly, and therefore they expect the business to make normal payments and repayments when they are due after the payment deferral period. This includes customers with Business Protection and Relevant Life policies.
Aviva reserves the right to request evidence or make further enquiries on customer circumstances before agreeing to defer payments.
How does it work? Please click here for full details. For more information please refer to Aviva’s adviser FAQs, visit their website or speak to your Aviva contact.
